Shipping and Delivery

What are the shipping fees?

Standard shipping fee is HK$80 per order

How long will it take to get my order?

Order will be shipped by merchant. The estimated delivery time is between 12 - 21 working days

How will I know when my order has been shipped?

After placing your order, an e-mail confirmation will be sent automatically to you with your unique order number.

Please add our e-mail orders@strawberrymart.com to your address book, or ensure you have disabled any spam filters you may have so that our e-mails can be received.

You can also check your order status and postal reference number here.

A dispatch e-mail will also be sent to you when your order has been shipped by merchant.

Payment

Which credit or bank cards can I pay with?

We accept all major international credit cards, including virtual cards:

Visa

MasterCard

American Express

Discover

JCB

Diners Club

Paypal

KCP

I don't have a credit card. How else can I pay?

Money order and bank draft payment is available by special arrangement. Please contact us here for details.

Offline transfer is also available for some countries through the following payment methods:

Boleto

EBANX

Nordea

Alipay

99bill

Tenpay

BankIn

UnionPay

Paypal China

Payment Currencies

We endeavor to make checkout as smooth as possible by displaying prices in local currencies. However, not all local currencies are supported by payment gateways. Depending on which payment method you choose, there may be cases in which your order cannot be charged in the local currency that is displayed. If this happens, your order will be charged in a different currency. Rest assured, we will always show you the currency that you are being charged in on the checkout page before you make any payments.

Account Management

Why should I create an account?

Register and create an account to enjoy the following personalized services:

- Quick access to order status, delivery tracking and order history

- Add multiple addresses for easier checkout

- Save your profile for customized offers & services

- Easy re-ordering of previous orders or products

Help! I forgot my password!

To reset your password, click the 'Forgot your password?' link on the Sign In page. Follow the instructions to submit your email address. We will send an email to your registered email address to reset your password. Once submitted, you will be able to sign in again with your new password.

Will my information be secured?

Our website fully encrypts your personal data (name, address, credit card number) with a Secure Socket Layer (SSL) which prevents it from being read by anyone over the Internet. For more information about our website security systems, visit our Privacy & Security page.

Strawberrynet.com takes extra measures to safeguard your personal information however for optimum safety, please make sure you sign out of your account after every session.

Why do you need my profile information?

Information from your profile is used to complete the checkout forms such as your name and mobile phone number. Details such as your gender and birthday are used to send customized information and offers that are as relevant as possible.

You may need to re-enter your password when changing some information such as your mobile phone number and password for added security.

How to add/edit/delete addresses?

You can add as many addresses to your address book as you wish. Visit the 'Address Book' page after logging in to your account and click the 'Add New Address' button. After filling in your new address details, this will be automatically saved for selection in check out.

To edit a previously added address, click the pencil icon on the right-hand side of the address nickname. After editing the address details, click the 'Save' button to finish.

To delete a previously added address, click the trash can icon on the right-hand side of the address nickname.

Why I can't earn and use point for my mart's order?

Sorry, Point Rewards Program is only available for Strawberrynet's order. Item(s) purchased from StrawberryMart will not be eligible for any point rewards.

Return and Refund

What is your return and refund policy?

Any problems with items you receive must be reported to us within 7 days of receipt and within 30 days from the order date. We guarantee money back refund without question if you are dissatisfied in any way.

Please contact our orders department at (en-mart@strawberrynet.com ; ch-mart@strawberrynet.com) so we can inform you where to send and how to arrange the refund.

Order

Can I check my Order History? / How do I track my order?

After logging in to your account, go to your 'Order History'. You can choose to view either your most recent orders or use the drop down menu to display older order history.

Can I cancel any of the items after I've placed an order?

Once an order has been placed, cancellations are not allowed.

If I have any queries about the products, do I contact the seller directly?

Please contact our Customer Service, we will contact the seller on your behalf to answer your product queries.

Do you have gift message/ gift wrapping?

Sorry. We do not offer wrapping services at the moment.